Privacy policy

Draft pending legal review. The Kuulis team prepared this text and a Venezuelan lawyer has not reviewed it yet. Details in brackets will be completed before launch. The Spanish version prevails.

1. Controller

[Name or company, RIF and address] ("Kuulis") decides how your data is used. Contact: [contact email].

2. What data we process

From every user

• Account: name, email, password (stored hashed, we never see it), profile photo and language.
• Rides: pickup, destination, route, price, agreed payment method, ratings and ride chat messages.
• Location: while you request or make a ride, to show the map and find nearby drivers.
• Saved places and trusted contact, if you add them.
• Reports you make or that others make about you.
• Device: model, system, app version, notification token, IP address and error logs.
• Acceptance of these texts: version, date, IP and platform.
• App usage data: which screens you open and which steps you complete (for example "quote shown" or "ride requested"), with the platform, app version and an approximate 1 km area. It does not include your email, phone, messages or exact location. You can turn it off (see section 6).

Also, from drivers

• National ID, RIF, phone, date of birth, licence, medical certificate, vehicle details and photos and a selfie to verify identity.
• Background location while you are online to receive rides.
• Wallet: top-ups, transfers, fees and your Binance Pay ID.

3. What we use it for

• Providing the service: creating the account, connecting riders and drivers, pricing rides, showing the ride on the map and charging the driver subscription.
• Safety: verifying drivers, handling reports, preventing fraud and suspending accounts that break the rules.
• Talking to you: ride updates, account emails and service notifications.
• Improving the app: aggregated statistics (where people drop out of sign-up or of a request, how many ride again, which areas and hours lack drivers) and error diagnostics. Usage data is stored on our own servers; we do not use third-party analytics tools.
• Complying with the law and requests from competent authorities.

We do not sell your data or use it for third-party advertising.

4. Who we share it with

• The other side of the ride: the rider sees the driver's name, photo, vehicle, plate, rating and location during the ride; the driver sees the rider's name, photo, rating, pickup and destination.
• Your trusted contact, only when you choose to share a ride.
• Service providers that help us operate, under confidentiality: Resend (email), Expo, Google and Apple (notifications and sign-in), Binance (wallet payments), Cloudflare (file storage), OpenStreetMap (maps) and our hosting provider. Some are outside Venezuela.
• Authorities, when the law requires it.

5. How long we keep it

6. Your rights

• See and correct your data from your profile.
• Download your data from Profile → Security.
• Delete your account from Profile → Security. You have 30 days to change your mind by signing in again. After that we erase or anonymise your personal data; rides and wallet entries are kept without identifying you, for accounting and safety. Any wallet balance is lost.
• Stop sharing usage data from Profile → Settings → Privacy → "Share anonymous usage data". It is on by default; once off, the app stops sending it.
• Withdraw device permissions (location, notifications, camera) from your phone settings.
• Write to [contact email] for any other request.

7. Security

We use encrypted connections, hashed passwords, restricted team access with a second factor and a log of every team action. No system is infallible; if an incident affects you, we will tell you.

8. Minors

Kuulis is not meant for people under 18 and we do not knowingly create accounts for them.

9. Changes

If we change this policy we will show it in the app with the date of the new version.